With competition for sales more intense than they've been in decades as a result of low consumer activity, businesses need to do what they can to build brand loyalty and customer retention.Of course, it's easier said than done, so it's import...
Posted: Aug 22nd, 2011
As a small business begins to expand, the need to incorporate some sort of customer service strategy may become urgent. While in some cases businesses, especially small ones, handle their customer service themselves, others rely on outsourcing services t...
Posted: Aug 19th, 2011
Small retailers such as coffee shops and bookstores are often expected to provide free wi-fi service for customers. In fact, not providing such an amenity can even place businesses at a loss next to competitors.However, the National Federation of Indepen...
Posted: Jul 20th, 2011
When the decision has been made to fire a customer, the easy part is over. Now, owners and account managers must determine a strategy to let the troublesome client go.First of all, timing is crucial. The moment managers decide to fire a customer isn'...
Posted: Jul 19th, 2011
At one point or another, a business will likely be forced into a corner by an overly rude of domineering client. Whether it's his or her sheer volume of demands, a rude attitude or a history of slow payment, it may be time to considering firing the c...
Posted: Jul 18th, 2011
Every business has dirty work - the job responsibilities that nobody wants and are left to new hires or positions created entirely for those purposes. Fortunately, for employers, there's no shortage of people willing to fill those positions. With une...
Posted: Jul 12th, 2011
Entrepreneurs forming an LLC in California and intending to do business online should consider a few basic characteristics of successful online businesses and try to incorporate them into a business plan.Malek Ashtar writes at Helium.com that the low ope...
Posted: Aug 25th, 2010